Electronic Arts (EA) hiring Director of Operations – Player and Quality Insights, Certification and Compliance, QVS Technology in Vancouver, British Columbia, Canada |
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Electronic Arts Inc. is a global interactive entertainment software company. EA delivers games, content and online services for connected consoles, personal computers, mobile phones and tablets. Quality, Verification and Standards (QVS) is a transforming business has a worldwide presence. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You are collaborative and excel at working with multiple partners. As the Director of Operations, you will guide strategy and operations across three central teams under Quality, Verification and Standards - Player and Quality Insights (PQI), EA Compliance and Certification (EACC) and QVS Technology. If you are passionate about delivering the best possible player experiences, this is a role of a lifetime. The Role The ideal Director of Operations is passionate about delivering high-quality experiences across our worldwide studios and portfolio. You will report directly to the Head of Player and Quality Insights & EACC, overseeing the operationalization of the QVS strategy, budget, staffing and managing risk. You will also deliver operational execution and help the development of our worldwide operations team. Responsibilities Help achieve the multi-year strategic vision and goals; establish practices that ensure organizational success. Communicate with the team, leadership and partners; connect daily tasks to organization goals Organize and help the team to remain focused and on track, address conflicts or bottlenecks; provide project and goals context; established mindset for continuous improvement. Partner with business leaders, our Resource Management Office (RMO), our Program Management Office (PMO), and our People Experience (PE), Talent Acquisition (TA) and Finance partners, to identify opportunities & lead process improvements. Identify resourcing needs, foster a diverse and inclusive work environment that enables employees to reach their potential. Monitor team performance to identify risks and mitigation plans, opportunities and industry trends. Establish and put in place management strategies aiming at improving the team's efficiency and quality of work RequirementsMinimum of 8 years project management and team leadership experience. Education requirement University degree bachelor's or equivalent professional experience. Experience in multiple project management methodologies Established change manager, you excel at the opportunity to solve business issues and through strategic vision and process improvement. Manage numerous processes, people and projects simultaneously. Experience using data to contribute to product quality and project efficiency; effective at understanding. dashboards and measurements to support the needs. Develop best practices and tools for project execution and management. |
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